Learner360 FAQs

General Questions

What is Learner360?

Learner360 is ECU’s student success platform, offering students a personalized and centralized hub to manage their academic journey, connect with their advisor, access support services, and monitor their academic progress.

Why are we using Learner360?

Learner360 makes it easier to connect with your advisor and success team, helping you get answers faster and access the support you need to succeed. It reflects ECU’s commitment to innovation and learner success.

Will all Learners have to use Learner360? 

Yes – All undergraduate student learners have access to the Learner360 portal. Use the Learner360 card in PiratePort to access this resource. 

What can I do in Learner360?

Learner360 allows you to:

  • View your campus Advisor and campus Success Team
  • Schedule/View/Cancel/Update advising appointments
  • View notes, tasks, files and appointments shared by Advisors
  • View courses, course history and programs of study
  • Access links to campus resources

How do I access Learner360?

You can access Learner360 through ECU PiratePort. Log in using your ECU credentials. Then select the Learner360 card to:

  • Schedule advising appointments and manage your upcoming meetings 
  • Receive reminders and important updates, including advisor notes and followup from advising meetings 
  • Submit Support Requests to get help with Academic Advising or Experiential Learning  
  • Access key tools and resources like Banner, Canvas, and Degree Works in one place 

Is my information secure in Learner360?

Yes. Your data is protected and only accessible to authorized ECU staff. All data is managed in compliance with FERPA and ECU data privacy policies.

What devices can I use to access Learner360?

Learner360 is web-based and mobile-friendly. You can access it from any computer, tablet, or smartphone with an internet connection.

Who can see my activity in Learner360?

Only authorized ECU staff and faculty within your support network can view your Learner360 activity. This includes your advisors, coaches, Experiential Learning Coordinators, and designated ITCS staff who support the system.

Can I schedule advising appointments in Learner360?

Yes. Beginning Tuesday, February 10, undergraduate students can view availability and schedule appointments in Learner360 with their Professional Academic Advisors and Specialty Advisors. If you have a Faculty Advisor, you will see their contact information in Learner360, but appointments with Faculty Advisors should continue to be scheduled using the same methods you already use today.

Is PiratePort going away?

No, Pirate Port is not going away. It will remain the central location where students access university applications.

Would I still use Learner360 if I change my major?

Yes. Learner360 serves as the university-wide hub for undergraduate academic support, regardless of your major.

If you’re an ECU Pirate, you’ll use Learner360 to connect with your undergraduate professional academic advisors and specialty advisors and access information and support for tasks related to your academic success.

Will I get notifications from Learner360?

Yes, Learner360 will send notifications and emails to keep you updated on upcoming appointments, deadlines, or tasks related to your success plan including:

  • A new note is created by your advisor
  • A new task is assigned by your advisor
  • A new file is shared by your advisor
  • A new Action Plan is assigned by your advisor

To view your notifications in Learner360, click on the bell icon found in the upper right-hand corner of your Home Page.

Emails notifications are sent to your ECU email when:

  • You successfully book a new appointment
  • You have successfully re-booked or cancelled an appointment
  • Your advisor has re-booked or cancelled an appointment
  • You have an upcoming appointment in two days as a reminder

What is the difference between the old way of interacting with my advisor and the new way?

Before Learner360, each Advising Center used its own methods and tools to connect with students and schedule appointments. Now, the university has standardized the process, ensuring that all students receive a consistent advising experience—regardless of their college or major.

Help with Issue

Who can I contact if I have trouble logging in?

If you have login issues, contact the ECU IT Help Desk:

I received an Action Plan notification. What does that mean?

An Action Plan is a set of personalized goals or actions created by your advisor or success team to help you stay on track academically. Review the plan and follow the recommended steps. If you have questions, contact your advisor.

How can I use Learner360 to get help with questions about my academic journey at ECU?

In Learner360, you’ll now see a “Submit Support Request” option under the “Need Help?” menu at the top of your portal. Support Requests give you an easy way to ask questions or request help from the people who support your success at ECU.

How to Submit an Academic Advising Support Request in Learner360

You can submit a Support Request for:

  • Academic Advising” — questions about classes, scheduling, or advising support
  • “Experiential Learning” — questions about internships, research, or other hands-on learning experiences

To get started:

  1. Log in to Learner360 through PiratePort.
  2. Select “Need Help?” in the menu at the top of your portal page.
  3. Choose “Submit Support Request” and follow the on-screen prompts to submit your request.

Once you submit a request, you’ll be able to see updates and responses right in Learner360 on this page. You’ll receive email notifications to help you know when things change on your request.

How To

How do I update my contact information in Learner360?

You cannot update your contact information in Learner360. Learner360 pulls contact information from your ECU student record. To update it, log in to PiratePort and make changes in your Banner account.

How do I navigate to degree works, registration, academic transcripts and other tools I need?

Learner360 connects you to many campus resources both along the top of the Learner360 dashboard and campus resources on the right side of the dashboard.

How do I get my registration pin Code?

The process of getting your registration pin has not changed. Your advisor will continue to provide your registration pin code directly.

How do I view Notes and Files sent by my advisor?

  • Click on the “My Notes” tab to view a list of shared notes, files, Action Plans or tasks.
  • Click on the “Title” of the note, file, Action Plan or the task you wish to view “Details” and “Related” information.
  • To add a file to a note, click on the “Related” tab.
  • Under Notes & Attachments click the “Upload Files” button.

How do I view Action Plans and Tasks sent by my advisor?

  • Click on the “My Action Plans” tab to view/update the status of Action Plans and Tasks assigned by your advisor.
  • Click on the “Mark Complete” button if you have completed the task or,
  • Click on the down arrow, next to Mark Complete, to open a drop-down menu that allows you to select a different status including In Progress, Deferred or Waiting on someone else.

How do I know who my Advisor/Success Team is?

Upon logging in to Learner360, click on the “My Success Team” tab to access your list of advisors, success team and their contact info. Scheduling with Faculty Advisors is not yet available in Learner360.

How do I view my courses and programs of study?

  • Click on the “My Courses” tab to view the courses you are currently enrolled in including previous completed courses. Be sure to select the current semester to see only those classes.
  • Click on the “My Programs of Study” tab to view the program(s)you are currently enrolled in, all of your degrees, majors, minors and concentrations.

How do I communicate with my advisor?

Learner360 allows you to communicate in several ways.

  • Add a note/question to an upcoming advising appointment.
    • Click on the “My Appointments” tab
    • Click the “Add Details to Scheduled Appointment” button.
    • Add notes or your question in the details section.
  • Use the “Success Team” tab to quickly retrieve contact information for your advisor including their phone number and email.

How do I view, schedule or cancel an advisor appointment?

Upon logging in to Learner360, click on the “My Appointments” tab to view upcoming/past appointments, cancel an appointment, or schedule a new one.

How to Book an Appointment in Learner360
  • Schedule a new appointment
    • Click the “Schedule Appointment” button found in the top right-hand corner of the My Appointments tab.
    • Select “Success Team” and the advisor to meet with.
    • Choose a “Topic or Subtopic” (reason for meeting) and a date range.
    • Click “Check Availability” then click “Next.”
    • In the top left of the screen, “Select an Engagement Channel” (video, in person, phone).
    • Choose a date and time and click “Next.”
    • View appointment details.
    • Click “Confirm.”
  • Cancel an upcoming appointment
    • Click the “Upcoming” tab.
    • Choose the appointment you wish to cancel from the list.
    • Click on the “down arrow” next to that appointment and select the “Cancel Appointment” option.

How do I book an appointment in Learner360 on my mobile device?

It might look a little different than on a computer, but you can still easily search for available appointment times, book a session, and check your upcoming appointments—all from your mobile device.

How to Book an Appointment in Learner360 – Mobile