Advising360 Support Requests

Learners will be able to submit Support Requests directly through Learner360. This enhancement allows learners to contact members of their Success Team using Advising360 or ExperientialLearning360 to ask questions or request support and feedback. 

What This Means for Professional and Specialty Advisors 

Centralized Request Management

All Support Requests are managed in one place, making it easier to track, respond, and follow up with learners. 

Improved Transparency

Learners can submit requests, view updates, and monitor responses—supporting clear and consistent communication. 

Smart Routing

Requests automatically route to the appropriate owner: 

• The learner’s Major 1 advisor, or 
• The Professional Advising MAP queue if no Major 1 advisor is assigned. 

Flexible Reassignment

Ownership can be reassigned to another Advising360 advisor or to ExperientialLearning360 college queues, ensuring each request reaches the most appropriate resource. 

Complete Interaction History

Advisors will have access to a full record of communications, notes, and outcomes, supporting personalized guidance and advisor accountability. 

Streamlined Collaboration

Advisors, learners, and coordinators can work together more efficiently sharing feedback, coordinating support, and resolving issues collaboratively.

Training and Resources

• Module 5 of the Advising360 Training Package includes detailed guidance on how to manage Support Requests. 
• A best practices guide is being developed and will be shared with advisors and advising centers as part of the launch.