Learn more about People360 Admin | People360

The Platform Powering Employee Services

People360 Admin is the internal case management and workforce operations platform used by POSO teams to manage employee support, service delivery, and personnel processes.

Built on Salesforce, the People360 Admin application provides a centralized workspace where POSO staff can receive, manage, track, and resolve employee requests while maintaining visibility across the employee lifecycle.

Launch People360 Admin

(Accessible to Authorized POSO Internal Users Only)

Need Help?

Training and support resources are available.

People360 Admin is designed for authorized POSO employees, including:

Partnerships
Care & Solution Center
Eligibility & Records
People Data Management
Total Rewards
Engagement & Development
EEO, Title IX, and ADA
Talent Acquisition
Designated HR and workforce operations personnel

Who Uses People360 Admin?

POSO Internal users can:

Manage employee requests from intake through resolution with clear ownership, status tracking, and service visibility.

Submit a Support Request from the People360 Portal (as an employee)
Locate, accept, and work on Support Request Cases (as a POSO Internal User)
Use the functionality available on the Case page layout to complete your work
- Update Case details and manage the Case through the Statuses
- Upload additional files
- Access and share knowledge articles
- Use Case Comments to communicate with the employee
- Schedule Appointments with the employee
- Close a Case
Manually Create a Case (Care & Solutions)

What can I do in the People360Admin Application?

Case Management

Manage employee requests from intake through resolution with clear ownership, status tracking, and service visibility.

Workforce Operations

Support employee lifecycle processes through standardized workflows and automated routing.

Knowledge Base Article Management

Access and contribute to a centralized knowledge base that promotes consistency and quality across employee support interactions.

Reporting and Insights

Gain visibility into service trends, case volumes, response times, and operational performance to support data-informed decision making.

Key Capabilities

Improved Service Delivery:

provide faster, more consistent support through standardized processes and workflows.

Enhanced Collaboration:

enable coordination across POSO teams through a shared platform and common view of employee requests.

Greater Visibility:

track work, monitor progress, and identify opportunities for continuous improvement.

Scalable Operations:

support ECU’s growing workforce needs with a modern platform designed to evolve alongside the university.

Supporting ECU’s Future:

the People360 Portal and People360 Admin Application create a connected, efficient, consolidated platform with powerful capabilities and potential to build on for the future. As new capabilities are introduced, feature enhancements will be ongoing towards a future cohesive and comprehensive employee portal. People360 is a key component of POSO’s transformation strategy, helping create a more connected, efficient, and employee-centered experience across the university.

Supporting the New POSO Operating Model:

People360 Admin is a foundational tool supporting the future Service Delivery model. By centralizing employee requests, workflows, and service delivery, People360 Admin enables POSO to provide a more responsive, transparent, and employee-focused experience across ECU.