Frequently Asked Questions

What is the People360 project? 

People360 is POSO’s implementation of Salesforce case management software to support a modern, integrated approach to HR services at ECU. It will enable improved service delivery, streamlined processes, and better access to information for employees and department leaders.  

Why is ECU implementing People360? 

This initiative supports POSO’s broader digital transformation vision to: 

  • Deliver a seamless, transparent, multi-channel HR experience 
  • Empower employees through self-service and knowledge resources 
  • Improve response times through intelligent case management 
  • Standardize and streamline processes across the employee lifecycle 

Ultimately, it allows POSO to provide faster, clearer, and more consistent support. 

What key challenges are we working to overcome? 

Today, HR related services can be: 

  • Fragmented across systems and teams 
  • Difficult to navigate
  • Time-consuming for employees and leadership
  • Inconsistencies in response and resolution 

People360 will address these by centralizing communication, improving visibility, and simplifying how services are delivered. 

What is changing for employees? 

Employees will experience: 

  • A single point of entry for HR related questions and requests
  • Access to a self-service knowledge base
  • Ability to submit and track requests (cases)
  • Faster, more consistent responses 

What is changing for departments and stakeholders? 

Stakeholders will benefit from: 

  • Improved visibility into employee requests and status
  • Streamlined hiring and onboarding workflows
  • Better tools for managing employee lifecycle processes
  • Clearer roles and responsibilities aligned to the new POSO structure

What does success look like? 

Success means: 

  • Employees can resolve many questions and needs independently
  • Requests are handled quickly and consistently
  • Processes are standardized and transparent
  • POSO can focus more on strategic support 

How does this connect to the new POSO structure? 

People360 is a key enabler of the new operating model, supporting: 

  • The Care and Solutions Center through case management
  • Operations teams with data and service workflows
  • Success & Opportunity with improved hiring and employee lifecycle tools
  • Partnerships with better insights and collaboration tools

When will People360 be implemented? 

Implementation will occur in phases starting in July 2026, and will continue to align with POSO’s broader transformation efforts. More detailed timelines will be shared as they are finalized. 

Will there be training and support? 

Yes. POSO and ITCS will provide training and support to POSO employees and the ECU community to ensure all users are prepared to successfully use People360.

POSO Employees and People360 Admin users can expect:

  • Role-based training 
  • Live support and office hours 
  • Quick Reference Guides (QRGs) and knowledge articles 
  • Ongoing, timely updates and communications 

Microsoft Teams Channels; a central hub for People360 questions, quick help, training opportunities, and updates.

The POSO People360 Support Channel 

  • A dedicated channel to ask questions, report issues, and connect with a Project, Training, or Support Team member for faster assistance. 

People360 IT Support Including:

  • Guidance on completing tasks and operations within People360
  • Assistance troubleshooting technical issues
  • Clarification on training content

Open a TD ticket in the queue here: People360 Support to submit a trackable support request ticket. An ITCS technician will respond to support requests during regular operating hours. 

Phone (IT Service Desk): 252-328-9866 / 800-340-7081 

Where can I find help using People360 as an ECU Employee? 

The ECU community and all People360 users can expect: 

  • Timely and relevant updates and communications
  • Quick Reference Guides with step-by-step instructions 
  • Technical assistance with logging in, questions, how-to information, or reporting an issue. 

People360 IT Support Services Including: 

  • Guidance on completing tasks and operations within People360 
  • Support Troubleshooting technical issues 
  • Clarifications on training content 

Open a TD ticket in the queue here: People360 Support to submit a trackable support request ticket. An ITCS technician will respond to support requests during regular operating hours. 

Phone (IT Service Desk): 252-328-9866 / 800-340-7081 

ECU Employees can use the above ITCS Support Services for help using ECU’s People360 portal at any time.

How will this impact my day-to-day work? 

While specific impacts will vary by role, overall ECU employees can expect: 

  • Fewer manual steps
  • More clarity in processes
  • Easier access to information
  • Improved turnaround times 

Will current systems go away? 

Some tools and processes may be replaced or integrated over time. The goal is to reduce duplication and create a more unified experience. Details will be shared ahead of any changes. 

How can I stay informed?

You can stay up to date by:  

Who can I contact with questions? 

What’s Next?

Stay tuned for more information by bookmarking this regularly updated People360 Project site. It will serve as a central hub for all updates, resources and materials.  

In the meantime, use the link below to share your feedback, ask questions, or voice any concerns you may have. 

People360 Feedback, Questions or Comments: 

Feedback and Questions